Prelegent: Andrzej Doliński
Knowledge management plays a vital role in company life. Sharing your experience and expertise with your colleagues improves the quality of work on multiple levels. Basing on my experience, I know how important knowledge sharing is from the new employee’s perspective. As a trainer, I really appreciate teaching and also being taught by my colleagues. Finally, I can observe how proper knowledge management affects our (individual) work and teamwork at company level. And those three perspectives – a newbie, a trainer and a company, I would like to share.
Part 1. New starter – Induction programme is crucial
Changing work usually means dealing with tons of stress – caused not only by new place and people, but sometimes also by new tools, technologies and ways of working. The best way to give a newbie a helping hand is to create a complex Induction programme which addresses all the needs and gives a smooth entry to projects. During my first months as a QA Engineer in the company I appreciated that:
– Induction process is multifaceted and focused on all aspects of work,
– QA Process is an essential part of Induction for QA Engineers, developers and Project Managers, supporting further collaboration in projects,
– Every QA Engineer can join a regular Knowledge Sharing practice meetings,
– First months are an opportunity to join the mentoring programme dedicated for the QA Practice which is packed with information – from very basic knowledge to practical exercises.
That kind of introduction for starters speeds up knowledge transfer in the company. It encourages practice and it gives newbies an opportunity to gain experience and confidence in a short time.
Part 2. From starter to trainer I have learned about the importance of background knowledge that the Induction programme gave me when I got the privilege to join the trainers team after one year of work at the company. Sharing knowledge is both a great responsibility and a wonderful, rewarding challenge that gives you a lot of advantages:
– It allows you to take care of the QA Practice’s development by helping new adepts of testing during mentoring sessions.
– It improves teamwork in projects by sharing experience and lessons learned.
– It builds a strong, personal, expert brand and also a brand of the company.
– You have a chance to lead internal, 10-minutes lightning talks sessions about the work and projects which is a great training before extending knowledge sharing to meetups, conferences and other external meetings for big audiences.
– Trainer’s knowledge becomes deeper and more stable while being constantly challenged by trainees.
Part 3. Benefits for the company Structurized, complex and responsible knowledge sharing management improves company’s work and internal communication. In addition, it creates a friendly environment for employees’ development. To name a few benefits, knowledge sharing management:
– Builds a supportive and integral company culture.
– Saves resources spent on the introduction of new team members to the project.
– Allows companies to transfer training to cost- and time-effective e-learning platforms, especially in the case of international and intercultural companies.
– Builds a company brand as a community of experts.